Fix Frequent Windows Explorer Crashes With KB980408

April 28th, 2010 | 2 Comments | Posted in Windows by bharath

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“Windows Explorer has stopped working.

Windows is searching for a solutions

Windows Explorer is restarting “

windows explorer stopped working

The most annoying errors that keep popping up in Windows 7 too many times (I already had enough of them).Normally this error could occur possibly due to missing/corrupt files in windows explorer window.Windows 7 team has had a serious look into this mess and they have decided to release April 2010 stability and reliability update KB980408 exclusively to fix these frequent windows explorer crashes in Windows 7 and Windows 2008 R2.According the release the update KB980408 fixes the following issues:

  • Windows Explorer crashes and restarts while accessing a third-party Control Panel item.
  • Issue that affects the connectivity with an instance of SQL Server Analysis Services from any application in Windows 7 or Windows 2008 R2
  • Windows Explorer stops responding for 30 seconds whenever a file or directory is created or renamed after installing some programs
  • Welcome screen hanging for 30 seconds while logging into the computer, if you had set the desktop background to a solid color.
  • You don’t get any warning when you try to delete more than 1000 files and all the files gets deleted permanently without moving to the Recycle bin.

    If you have experienced any of the above issues in your Windows 7 machine, you must download the update KB980408 from the download links below.

    Download Links:

    The April 2010 stability and reliability update for Windows 7 and Windows Server 2008 R2- Update for Windows 7 (KB980408)

    Download size: 5.3 MB

    Update type: Important

    Released: April 26, 2010

    With validation:

    Windows 7 (x86)

    Windows 7 (x64)

    Windows Server 2008 R2 (x64)

    Without validation:

    Direct download link KB980408-x86.msu for x86 Windows 7

    Direct download link KB980408-x64.msu for x64 Windows 7

  • Link for KB980408 support

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    2 Responses to “Fix Frequent Windows Explorer Crashes With KB980408”

    1. John Says:

      This was included as a critical on WU on Tuesday for me, so I installe it rebooted. After reboot I got a message in the middle of a black screen stating
      Setting up personalized settings for
      Windows Desktop Update
      This stayed like that for a few hours with the drive thrashing constantly. I left it overnight and it was still the same so I called MS who said the file was not intended for myself (x64 win7 pro) even though it had been offered as a critical fix and I have some of the symptoms, welcome screen hanging, 30 delay after file creation/deletion.
      Basically they told me to ctrl/alt/del out of the window and enter safe mode and uninstall the update. Whilst this fixed the problem, it still leaves ,e wondering why it was offered (when it was relevant to me) but they say it wasn’t and it went on to cause the mayhem described.

    2. bharath Says:

      @John, horrible isn’t it?? 🙁

      it is indeed Microsoft’s fault affecting many users like you….I can see many users complaining about the problems they are facing after installing this KB980408 update

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